SuperLemon – WhatsApp Support

App description:

SuperLemon is a total game-changer for Shopify stores. This dope WhatsApp plugin makes it super easy to provide top-notch customer support, boost your referral sales, and stay on top of abandoned carts, orders, and deliveries. And let me tell you, the pros definitely outweigh the cons.

First off, their live chat button is clutch. It’s a no-brainer way to start a convo with your customers on WhatsApp. You can send them updates on their orders and deliveries, ask for their feedback or reviews, and keep them engaged with your brand. Plus, it’s mad affordable with just two plans – a free one and one that starts at a mere $10/month.

But let’s keep it real, there are a few downsides. You can only handle support on WhatsApp, so if your customers hit you up on other channels like email, Instagram, or Facebook, you’re out of luck. And there aren’t any fancy team collaboration features, so you’ll have to rely on good old-fashioned communication with your team.

Some recent reviews mention that it can take a hot minute to get a response from customer service and get your issues sorted. But hey, nothing’s perfect, right? Overall, SuperLemon is a must-have for any Shopify store looking to level up their customer support game.