Top Customer Support Apps for Shopify in 2024

UVdesk is like a superhero for Shopify store owners, swooping in to save the day with their cloud-based and open source helpdesk solution. They make it easy to handle all your customer interactions, from multi-channel support to third-party integrations. Plus, they’ve got your back with support ticket management, task and email organization, and even customer follow-up tracking. It’s like having a personal assistant for your ecommerce business!

Reamaze is like the ultimate wingman for your Shopify store’s customer service game. It’s basically the cool kid on the block, competing with big names like DelightChat, Gorgias, and Richpanel. With Reamaze, your squad can tackle customer questions like a boss. And let’s not forget about the live chat – it’s like the star quarterback of Reamaze’s team.

Gorgias is like a superhero for online shops, with a customer service help desk that’s tailor-made for ecommerce. They team up with big names like Shopify, BigCommerce, and WooCommerce to make sure your store runs smoothly. And their partnership with Shopify is especially impressive, making it a breeze for support agents to give top-notch customer service without missing a beat.

Zendesk is a huge SaaS company that’s worth billions and it’s all about making customer support a breeze. This thing has so many features, it can work with pretty much any app you’ve got, and it’s got your back no matter what industry you’re in. When it comes to customer service software, Zendesk is basically the boss.

Tawk.to is like having a cool sidekick for your Shopify store. It’s a live chat app that lets you keep an eye on your website visitors and have a good old chat with them. You can even set up a fancy page just for chatting, all for free. This app is a must-have for any online shop owner. Not only can you chat with visitors, but you can also handle support tickets and make a super helpful help center for your customers. It’s like having a superhero cape for your ecommerce game.

eDesk is like the ultimate wingman for eCommerce businesses. It’s the go-to helpdesk for big-time retailers all over the globe. With eDesk, your support squad can totally crush it and give customers the best experience ever, no matter where they reach out from – email, live chat, social media, or your website.

Tidio is the bomb when it comes to customer service tools for ecommerce companies. It’s like a hotline to your customers, making it easy to chat and sort out any issues they may have. Plus, it’s got all the fancy features to make your support team rock at their job.

At Verloop, we’re all about making sure your customers have the best experience possible, no matter where they are. Our fancy-schmancy AI platform uses some super smart tech stuff (NLP and ML, to be exact) to help solve customer problems using everyday language. So now, you can give your online store the same kind of help that you’d get in a real-life store, all across the board. How cool is that?

Need help with customer support? We’ve got you covered all day, every day! Our team responds quickly to all your Facebook, Instagram comments, chats, and emails. Even during the busiest times, we’ll be there for you.

But that’s not all – we can also help increase your sales. Our team is trained to handle pre-sale questions, FAQs, and any pesky repetitive tickets. We’ll make sure our responses match your brand’s voice perfectly, right from the start.

And the best part? We seamlessly integrate with popular help desk platforms like Gorgias, Zendesk, Freshdesk, Kustomer, Intercom, and Front. No need for any complicated development work. So sit back, relax, and let us take care of your customer support needs.

Looking for a way to make your website more user-friendly and efficient? Look no further than our FAQ builder! This awesome tool allows you to create a multilingual page that is not only SEO-friendly, but also seamlessly integrates with your site’s Live Chat and Chatbot. This means your customers can easily reach out to your business in real-time. Plus, with our Contact form and Ticketing system, you have complete control over the elements and can choose from a variety of templates and widgets. Manage all inquiries from email, live chat, and Facebook in one convenient location. Say goodbye to scattered messages and hello to organized communication. Try our FAQ builder today!

Hey there! Have you heard of DelightChat? It’s an awesome support inbox for D2C brands that makes managing customer queries super easy. And the best part? It works with WhatsApp, Instagram, Facebook, Email, and Live Chat all in one dashboard. No more jumping between different platforms – everything is right at your fingertips! But that’s not all, DelightChat also has a complete WhatsApp Marketing suite that uses the Official API. You can send WhatsApp Broadcasts to your customer list, set up automated abandoned cart recovery, send order tracking notifications, and even verify cash on delivery orders. It’s like having a personal assistant for all your customer communication needs. Say goodbye to juggling multiple tools and hello to DelightChat!

Richpanel is like a superhero for ecommerce businesses, swooping in to save the day when it comes to customer service. This amazing tool makes managing Shopify customer support a breeze. With Richpanel, you can effortlessly keep track of all your customer queries and resolve them in a flash. Plus, you can handle all your support channels in one place – live chat, email, WhatsApp, Facebook, and Instagram. This not only saves you time, but also helps your support team be more efficient. Say goodbye to customer service headaches with Richpanel by your side.